Frequently Asked Questions

Returns, Replacements & Refunds

Can I change or cancel my order?

Orders cannot be changed or canceled online. Contact us immediately after placing your order, and we will do everything we can to fulfill your request. We recommend calling us first at (855) 372-3949 M-F 9am-6pm (EST) or emailing us directly at support@sacrility.com. Our automated systems fulfill orders in less than 24 hours, therefore the time window to cancel or make changes to your order is extremely short.

What is your return policy for merchandise?

You may return items 7 days from delivery for store credit only. All merchandise purchased through a promotion* (for example, discount, rewards point) will be store credited at the value purchased.

All sale items, gift cards, and customized / embroidered products are considered Final and not able to be exchanged or returned.

What do I do now?
  • Notify us within 7 days of receiving your purchase via email (support@sacrility.com)
  • Once we receive the items and confirm their condition is “as-delivered” you will be credited with an in-store sales credit
  • You are responsible for all shipping costs associated with exchanges
  • All exchanges take on average approximately 10-12 days to process. We actively work on finishing them as quickly as possible, but since we are a small business with limited resources our team can get backlogged (especially around the holidays)
When using my in-store credit, can I purchase something that costs more than the credit I have?
Absolutely! We only ask that you pay the difference. There are two ways of doing this:
  1. Place your order and pay the difference yourself and pay the full amount. We will then refund you based on your in-store credit value and you will see a return to your credit card for the credit’s value.
  2. Contact our support staff (support@sacrility.com) and ask them to create a custom order for you. We will apply your credit and you’ll simply pay the difference.
What do I do if I received an incorrect product?
If you have received an incorrect product, please message us directly on Facebook for quickest and easiest response, or email us at support@sacrility.com.  Please state your order number and let us know the issue.  We’ll help get the correct order with you as quickly as possible, so you can continue experiencing the full benefits of Sacrility zen!
 

* = The following products cannot be returned or exchanged unless they are broken or malfunctioning within our 15 day return period:

  • All Sacrility Diffusers or Humidifiers
  • All Essential Oils

Additional F.A.Q. Coming Soon