The Easy Return Policy
We do not offer returns – only exchanges/store credit.
If you’d like an exchange, please fill out an exchange request at the bottom of this page.
Sacrility’s #1 goal is your happiness. The fact you’re on this page means there is a potential issue, and we want to resolve it right away! First off, see if any of the follow applies to you, and follow the directions below each category to resolve it.
Common Return / Exchange Questions:
Q: Can I change or cancel my order?
Q: Where do I send my exchange / cancellation?
Q: What is your return policy for merchandise?
You may return items 7 days from delivery for store credit only. All merchandise purchased through a promotion* (for example, discount, rewards point) will be store credited at the value purchased.
All sale items, gift cards, and customized / embroidered products are considered Final and not able to be exchanged or returned.
- Notify us within 7 days of receiving your purchase via email (email@example.com)
- Once we receive the items and confirm their condition is “as-delivered” you will be credited with an in-store sales credit
- You are responsible for all shipping costs associated with exchanges
- All exchanges take on average approximately 10-12 days to process. We actively work on finishing them as quickly as possible, but since we are a small business with limited resources our team can get backlogged (especially around the holidays)
Q: When using my in-store credit, can I purchase something that costs more than the credit I have?
Place your order and pay the difference yourself and pay the full amount. We will then refund you based on your in-store credit value and you will see a return to your credit card for the credit’s value.
Contact our support staff (firstname.lastname@example.org) and ask them to create a custom order for you. We will apply your credit and you’ll simply pay the difference.
Q: What do I do if I received an incorrect product?
* = The following products cannot be returned or exchanged unless they are broken or malfunctioning within our 15 day return period:
- All Sacrility Diffusers or Humidifiers
- All Essential Oils